Refund Policy

Thank you for choosing Bibora Vision AI, owned and operated by Fatamorgana Qaqa Ventures. We value your partnership and want to ensure a clear, fair process regarding hardware leases and subscription fees.

1. Kiosk Hardware Leases

Hardware kiosks (Wall-Mounted, Free-Standing, Slim Countertop, Countertop All-in-One, and Black Premium) are lease-to-own installments and represent custom-ordered capital equipment. As such, once the kiosk has been delivered, installed, and activated at your restaurant, installment payments are non-refundable.

All kiosk terminals are covered by a 1-year manufacturer warranty. In the event of hardware defects or technical malfunction, our engineering team will repair or replace the unit on-site free of charge.

2. Software Subscriptions (SaaS)

Software subscriptions (including Starter, Starter+, Growth, Growth+, Pro, and Pro+ tiers) are billed on a monthly recurring basis in advance. You can cancel your subscription at any time. Upon cancellation, your service will remain active until the end of your current paid billing cycle, and no further charges will be made. We do not issue partial refunds or credits for unused portions of a billing cycle.

3. Billing Support & Inquiries

If you believe a payment was processed in error or have any billing discrepancies, please contact our support team at imran@bibora.my. We will investigate and resolve any valid discrepancies within 5 business days.