Terms & Conditions

Welcome to Bibora Vision AI. These Terms and Conditions ("Terms") govern your lease of our hardware kiosks and your subscription to our SaaS plate-scanning software services. Bibora Vision AI is owned and operated by Fatamorgana Qaqa Ventures, a registered company in Malaysia.

By purchasing, leasing, or using any Bibora Vision AI product, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Software Subscriptions & Scan Limits

Our software is licensed on a monthly subscription basis. We offer six distinct tiers designed to match your restaurant's volume. Each tier has a specified monthly scan limit. If your restaurant exceeds the monthly scan quota, your service may be subject to overage fees or service restrictions.

Plan Tier	Monthly Price	Monthly Scan Limit	Self-Order Kiosk Feature
Starter	RM 150	3,000 scans	No
Starter+	RM 199	3,000 scans	Yes (order_at_kiosk enabled)
Growth	RM 199	5,500 scans	No
Growth+	RM 249	5,500 scans	Yes (order_at_kiosk enabled)
Pro	RM 275	10,000 scans	No
Pro+	RM 325	10,000 scans	Yes (order_at_kiosk enabled)

2. Hardware Lease & Installments

Kiosk hardware models (including Wall-Mounted, Free-Standing, Slim Countertop, Countertop All-in-One, and Black Premium terminals) are leased to merchants on monthly installment agreements over a fixed duration (up to 24 months). Ownership of the hardware remains with Fatamorgana Qaqa Ventures until all installment payments have been fully settled.

3. Billing & Termination

Subscriptions and leases are invoiced monthly. All payments are processed securely via our integration partner, Billplz. If a subscription is cancelled, access to the database plate recognition APIs will be suspended at the end of the paid billing cycle.

4. Service Level & Support

We strive to maintain a 99.9% uptime for our Cloud AI Neural Processor. Standard support is provided via email, while Growth and Pro tiers receive 24/7 priority support and dedicated account managers.